Refund policy
Masry+ Return & Exchange Policy
We want you to love your Masry+ frames. If something's not right, we've got you covered.
Return Window
You have 14 days from the date of delivery to request a return.
Return Conditions
- Frames must be unworn, undamaged, and returned in their original packaging (case, cleaning cloth, and box included).
- Prescription lenses are custom-made and are non-returnable unless there's a manufacturing defect or lenses were made incorrectly against your submitted prescription.
- Sunglasses and non-prescription frames can be returned within the 14-day window.
Exchanges
Wrong size, wrong color, or changed your mind? You can exchange within 14 days, subject to stock availability.
- Damaged or defective items on arrival are eligible for a free exchange or full refund — send us a photo/video within 48 hours of delivery.
How to Request a Return or Exchange
- Contact us at omarelmasry123@yahoo.com or +20 111 226 5836 with your order number.
- We'll confirm eligibility and share pickup/drop-off instructions.
- Once received and inspected, your exchange ships out or refund is processed within 14 business days, in line with Egyptian consumer protection regulations.
Refund Method
- Prepaid orders: Refunded to the original payment method.
- COD orders: Refunded via bank transfer or mobile wallet (Vodafone Cash / InstaPay).
Non-Refundable Items
- Non-refundable items
- Custom-engraved frames
- Prescription lenses (unless defective)
- Items returned outside the 14-day window or showing signs of wear